FREQUENTLY ASKED QUESTIONS

ORDERS

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Do we ship worldwide?

We are happy to announce that we now officially ship worldwide.

How long does shipping take?

Kindly allow 1-5 business days for our team to process and dispatch your order. Once shipped, your package will be delivered within 24-72 hours after fulfilment.

For pre-orders, please note that fulfilment may take up to 2-8 weeks as each
product is made to order. Prior to placing your order, please review the estimated turnaround time.

Can I change my order details?

Once an order is placed, we start processing it immediately. Therefore, changes to order details cannot be guaranteed. Please contact our customer support team as soon as possible if you need to make changes.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.

What if I want an out-of-stock item?

If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again.

DROPS

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What is a Kingdom Ecclesia drop?

How do I access early access drops?

Early access drops are available to customers who have signed up for email newsletters. You'll receive an email notification with an access code granting you exclusive early access to select products before they are available to the public.

What is a pre-order system?

Our pre-order system allows you to purchase items before they are officially released or in stock. By pre-ordering, you secure your purchase and ensure that you will receive the item as soon as it becomes available.

When will I receive my pre-ordered items?

The estimated shipping or delivery date for pre-ordered items will be communicated
to you at the time of purchase. We aim to dispatch pre-ordered items as soon as they become available, but please note that delivery times may vary depending on product availability and shipping logistics.

What are the benefits of pre-ordering?

Pre-ordering an item gives you the advantage of securing popular items before they sell out,
having a first look at our new releases, and receiving exclusive discounts or promotions reserved for pre-order customers.

What if I miss the pre-order window?

If you miss the pre-order window for a particular item, you may still have the opportunity to purchase it once it becomes available for regular sale. However, please note that availability may be limited, and certain promotions or
discounts offered during the pre-order period may no longer apply.

Can I return or exchange pre-ordered items?

Our standard return and exchange policy applies to pre-ordered items. If you're not
satisfied with your pre-ordered purchase or if there is an issue with the item, please contact our customer service team for assistance. We'll be happy to help
you with returns, exchanges, or any other inquiries regarding your pre-order.

PRODUCT

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What does limited stock mean and how often doyou restock?

Our inventory is highly limited and typically sells out by the end of each season. Once sold out, we cannot guarantee a restock as we introduce new items for the
upcoming season. Stay updated on drops by following us on Instagram or subscribing to our newsletter for the latest updates.

Are your products good quality?

At Kingdom Ecclesia, we prioritize quality and craftsmanship. Our products are made from high-quality materials and undergo rigorous quality control measures
to ensure durability, comfort, and style. We stand behind the quality of our products and are confident that you will love them as much as we do.

How do I care for my Kingdom Ecclesia products?

To maintain the quality and longevity of your Kingdom Ecclesia products, we recommend following the care instructions provided on the garment's tag. Generally, washing items inside out in cold water, using mild detergent, and air drying or tumble drying on low heat will help preserve their appearance and fit.

How do our sizes run?

Our sizes typically run true to standard sizing. However, we understand that fit preferences may vary, so we provide detailed size charts for each product to
help you find the perfect fit. If you have any questions about sizing or need assistance, our customer support team is always available to help.

RETURNS

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What does our return policy look like?

Please note that we unfortunately do not offer refunds on any and all items under any circumstance. We are however more than happy to make an exchange for you or
offer a credit note once the item has been returned to us in a satisfactory condition. Please refer to our Shipping & Returns page for further information.

How do you return an item?

If your request aligns with our return policy, kindly reach out to us at info@kingdom-ecclesia.com
with your details, and we'll provide you with a return form for completion.

What if the item arrives damaged and faulty?

Should you encounter any issues with a defective or damaged item, please reach out to us promptly at info@kingdom-ecclesia, providing your order number along with images of the product for assistance.